Every professional field has its own jargon, a language that is communicated and understood exclusively by those professionals but not readily understood by the client. We like to share/interpret our jargon with clients so they can be educated on what is happening with their hair at every stage of our service. An empowered client is a repeat client. When our clients are traveling on business or leisure and must patronize another salon, this knowledge enables them to ask professional questions regarding the services they are receiving. If, as a client in a new setting, a stylist/hair care professional appears uncomfortable by your questioning or can’t provide ready, satisfactory answers to your inquiries, then keep shopping!