Every professional field has its own jargon, a language that is communicated and understood exclusively by those professionals but not readily understood by the client. We like to share/interpret our jargon with clients so they can be educated on what is happening with their hair at every stage of our service. An empowered client is a repeat client. When our clients are traveling on business or leisure and must patronize another salon, this knowledge enables them to ask professional questions regarding the services they are receiving. If, as a client in a new setting, a stylist/hair care professional appears uncomfortable by your questioning or can’t provide ready, satisfactory answers to your inquiries, then keep shopping!
11/17/2010 Dear Nadine, I just wanted to take a moment to thank you for everything during our appointment. I am 32 years old, with medium length wavy/curly hair. I have struggled my entire life searching for the right techniques and products to use on my hair. I have gone to so many hair stylists, it’s ridiculous! Every time I have gone, I have struggled with: 1) the inability to cut my hair evenly and 2) a recommendation of a product that is sold in their salon. I have spent so much money on salon products that would supposedly make my hair less frizzy, protect my hair from the heating products, and make my scalp smell good. Before coming to you, I was straightening my hair with a flat iron at the beginning of the week. After about 2 days, my scalp would stink, so I would wash my hair and then wear it up, curly, for the next week. Then I would repeat the process. When I came in to see you, I was prepared to have a nice hair cut and relaxing day. I was not prepared for a...
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